Licensed Customs Broker · Est. 1988 · AEO · India & UAE
Built in 1988.
Still moving trade forward.
From a single customs desk in New Delhi to a trade-infrastructure network across India and the UAE — more than three decades enabling the compliant, time-critical movement of goods across borders.
38
Years in operation
10
Offices · India & UAE
100+
Trade professionals
2
Countries
Scroll
NEW DELHI · 28.61°N 77.21°E
DUBAI · 25.20°N 55.27°E
LIVE TRADE NETWORK
Most companies move boxes. We move them through the hardest part — the border, the bond, the regulation, the deadline. For 38 years, that has been the whole job.
01 — Capabilities
Six disciplines.
Six disciplines.
One accountable partner.
Customs brokerage, freight forwarding, bonded warehousing, courier, trade documentation and project logistics — delivered with regulatory depth and execution discipline, never handed off and never half-owned.
01Customs Brokerage+
02Freight Forwarding+
03Bonded Warehousing+
04Courier Services+
05Trade Documentation+
06Project Logistics+
02 — Scale
The shape of the network.
Three and a half decades compound into reach: ten offices, two countries, and a presence at the ports, ICDs and free zones where trade actually clears.
Heritage
38
Years of unbroken customs operation since 1988.
Footprint
10
Offices across India and the United Arab Emirates.
Network reach by region
India08
United Arab Emirates02
Specialists
100+
Customs, freight, warehousing and documentation professionals.
Operational coverage
Licensed at all major Indian ports, ICDs and customs stations — with bonded storage, free-zone and remote-EDI capability.
Tughlakabad ICDPatparganjICD DadriJNPTChennaiMundraPipavavSri City SEZDubaiSharjah SAIF
03 — Legacy
Thirty-eight years,
Thirty-eight years,
in seven moves.
04 — Network
Ten offices. Two countries.
Ten offices. Two countries.
One standard.
Positioned where the cargo is — at the inland container depots, the major sea ports, the SEZ and the Gulf free zones. Select an office to locate it on the map.
India & UAE · Live office map
India — 8 Offices
Delhi / NCR — Head Office
Ground Floor, A-7, Brahmputra House, Mahipalpur, Mehrauli Road, New Delhi – 110037
HQ
Dadri (ICD)
F-8, CONCOR Admin Bldg, ICD Dadri, Gautam Buddha Nagar – 201311
CONCOR ICD
Mumbai (Navi Mumbai)
Office 107, Kukreja Center, Belapur, Navi Mumbai – 400614
Branch
Chennai
14/8 Sea View Towers, Krishna Koil Street, Chennai – 600001
Sea Port
Bangalore
Prestige Terminus 1, Civil Aviation Colony, Bangalore – 560017
South India
Sri City
SEZ · Andhra Pradesh
SEZ
Pipavav
Port Pipavav · Gujarat
Port
Mundra
Adani Port · Gujarat
Port
United Arab Emirates — 2 Offices
Dubai
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
UAE
Sharjah
Z1-Building, Sharjah International Airport Free Zone
Free Zone
Carrier partners
MaerskMSCHapag-LloydCMA CGMCOSCOEvergreenAir IndiaEmirates SkyCargoQatar AirwaysLufthansa Cargo
05 — Sectors
Sector fluency, earned
Sector fluency, earned
shipment by shipment.
Each industry carries its own regulators, its own paperwork and its own ways to lose time. We know them because we clear them — every week.
EV
Automotive & EV
Auto parts, EV components, CKD clearance.
FMCG
Retail & FMCG
LG, H&M, Lacoste supply chains.
MFG
Industrial & Mfg.
Siemens, ABB, Emerson — zero line stoppages.
CHM
Chemicals
Hazmat, specialty chemicals, PESO clearances.
SEMI
Hi-Tech & Semicon
BIS compliance, advance filing, zero demurrage.
EPC
EPC & Infrastructure
ODC routing, Project Import Regulation 1986.
PWR
Power & Energy
Turbines, solar, BHEL, Alstom, Hyundai Rotem.
TEL
Telecom Infra
Network hardware, BIS registration, rapid clearance.
F&B
Food & Beverages
FSSAI regulated, perishable cold chain.
ELEC
Consumer Electronics
BIS CRS, Toshiba, 3M — rapid IGI clearance.
PHARMA
Pharmaceuticals
CDSCO, Drug Controller, bulk drugs & APIs.
CAP
Capital Goods
EPCG, Project Import concessions, CNC.
On the ground
Where the work
Where the work
actually happens.
Bonded facilities, examination yards and the Gulf corridor — the operational backbone behind every clearance we file.
DELHI · ICD
Bonded WarehousingSections 58 / 59 · Duty-deferred storage
MUNDRA · PORT
Customs & Cargo HandlingExamination · DPD · all major ports
DUBAI · CORRIDOR
India–UAE CorridorDubai & Sharjah · Re-export & CEPA
06 — Credentials
Licensed. Certified.
Licensed. Certified.
Globally recognised.
The regulatory backbone that lets time-sensitive cargo move with confidence — and the standing that gets it released faster.
Cert · 2014AEO
Authorised Economic Operator
Indian Customs · Since 2014
JAS-ANZISO
ISO 9001:2015 Certified
JAS-ANZ Accredited
Member
FFFAI
Freight Forwarders' Assn. of India
Member
Member
CBA
Customs Brokers Assn., Delhi
Member
Also held: F-Card since 1990 · Bonded-warehouse operations with PWC · Customs Broker, Bonded Warehouse & Courier Clearance licences (Sec. 57–59, Customs Act 1962).
↗
Recognised by the World Bank for contribution to structured trade facilitation and compliant logistics operations in India.
A · Core Licences
- Customs Broker Licence · IndiaAuthorised across all major customs formations.
- AEO Certification · Since 2014Priority clearance under the WCO SAFE Framework.
- ISO 9001:2015Process consistency & documentation control.
- Bonded Warehouse LicenceUnder Sections 57/58/59, Customs Act 1962.
- Courier Clearance LicenceTime-sensitive international consignments.
B · Regulatory Engagement
- CBICDirect interface with Central Board of Indirect Taxes & Customs.
- DGFTCompliance and licensing support.
- IGCRAdvisory and execution.
- SVBSpecial Valuation Branch handling.
- HS ClassificationDuty optimisation advisory.
- RoDTEPExport incentive documentation.
C · Associations
- FFFAIFederation of Freight Forwarders' Associations in India.
- Customs Brokers Association, DelhiMember.
D · Legacy Credentials
- F-Card Holder · Since 1990Long-standing authorised brokerage capability across Indian customs formations.
- PWC Warehousing PartnershipBonded & general warehousing across Delhi NCR.
07 — Trust
The supply chains that
The supply chains that
depend on us.
Some of the most demanding importers and exporters in India route their clearance through NG Pillai.
A selection of importers & exporters served
LG
Haier
Hitachi
H&M
Siemens
Mahindra
ABB
3M
Adani
JSW
Lacoste
Toshiba
Bombardier
Dassault
GAIL
BHEL
Schneider
Saint-Gobain
Emerson
Alstom
Panasonic
Whirlpool
Voltas
Havells
08 — Trade Intelligence
We read the regulation
We read the regulation
before it reaches your dock.
India's trade environment is moving fast. New compliance obligations, port-level alerts and duty-scheme revisions are live right now — and getting ahead of them is the difference between a clear shipment and a costly hold. This is a working snapshot from our Trade Intelligence · Vol. 1 · April 2026.
The difference between a good broker and a great one is whether they come to you with problems or solutions.
Nia Pillai — Director · Licensed Customs Broker
Act now
IGCR Amendment
Updated duty-exemption conditions for manufacturing inputs. Improper claims attract 100% penalty — review certificates immediately.
Alert
BIS — New Compulsory Categories
Electronics, toys and chemicals face additional port scrutiny. Ensure CRS registration is in place before your next shipment.
Active
Faceless Assessment · All Major Ports
Complete, precise documentation is mandatory upfront — no corrections post-filing. Our pre-lodgement review eliminates rejection risk.
Watch
RoDTEP Rate Revision · April 2026
DGFT revised rates for select HS codes. Many exporters are still filing under pre-revision rates and face demand notices.
Risk
US Tariff Volatility · Origin Docs
Review country-of-origin documentation to avoid anti-dumping exposure on goods with China-origin components.
Operational
Delhi ICD Congestion · 4–6 Day Delays
Tughlakabad & Patparganj are congested. Consider rerouting via JNPT or airfreight for time-sensitive cargo.
Briefed monthly to clients · CBIC · DGFT · PIB primary sources
Request a trade review →
From the Desk of Nia Pillai
Trade intelligence,
Trade intelligence,
before it costs you.
A monthly briefing on the customs, duty and India–UAE trade changes that affect your shipments — written by our Director and Licensed Customs Broker, Nia Pillai. No noise, just what matters at the border.
09 — Leadership
Two generations.
Two generations.
One discipline.
The founder
In this business, trust is not built through presentations — it is built shipment by shipment, clearance by clearance. For over three decades, our discipline has remained unchanged: to handle every consignment with ownership, precision and accountability.
N. G. Pillai
Founder & Managing Director · Est. 1988
The next chapter
The difference between a good broker and a great one is whether they come to you with problems or solutions. Our job is to see the regulation before it becomes your problem.
Nia Pillai
Director · Licensed Customs Broker
09 — Frequently Asked
The questions importers
The questions importers
actually ask us.
Straight answers on customs clearance, freight, bonded warehousing, the India–UAE corridor and AEO — from a licensed customs broker, not a brochure.
Customs Clearance
How long does customs clearance take in India?
For a compliant shipment with complete documentation, customs clearance is typically completed within 1–3 working days. AEO-certified importers receive priority assessment and reduced examination, which shortens this further. Most delays come from incomplete or mismatched documents, not the process itself.
What documents are required for customs clearance?
At minimum you need a commercial invoice, packing list, bill of lading or airway bill, bill of entry, and your IEC (Import Export Code) — plus any product-specific licences such as BIS, FSSAI or a CITES permit. Missing or inconsistent paperwork is the most common cause of holds and demurrage.
Freight Forwarding
Does NG Pillai handle both air and sea freight?
Yes — NG Pillai arranges air and ocean freight (both FCL and LCL), consolidation and multimodal movements through a global carrier network. Booking, documentation and customs clearance are coordinated as a single chain, so your cargo and its paperwork move together rather than in sequence.
What is the difference between FCL and LCL shipping?
FCL (Full Container Load) reserves an entire container for one shipper; LCL (Less than Container Load) shares one container across several shippers. FCL is usually more economical once your cargo fills roughly half a container or more; LCL suits smaller consignments where paying for a full container isn't justified.
Bonded Warehousing
What is a customs bonded warehouse?
A bonded warehouse is a customs-licensed facility — under Sections 57–59 of the Customs Act, 1962 — where imported goods are stored without immediate payment of customs duty. Duty is deferred until the goods are cleared for home consumption, which protects working capital and lets you stage inventory close to the port.
Can I defer customs duty using bonded warehousing?
Yes. Goods can be held in bond and duty paid only on ex-bond clearance — when you actually need the goods. Schemes such as MOOWR allow extended duty deferral for manufacturing operations. NG Pillai operates bonded warehousing in partnership with PWC.
India–UAE Trade Advisory
Can I claim preferential duty under the India–UAE CEPA?
Yes — many goods traded between India and the UAE qualify for reduced or nil customs duty under CEPA, provided you hold a valid Certificate of Origin and meet the rules-of-origin criteria. Bilateral trade has crossed US$100 billion under the agreement, yet many importers still pay full duty because their origin documentation isn't in order.
Does NG Pillai operate in the UAE?
Yes — NG Pillai has offices in Dubai and Sharjah, supporting India–UAE corridor shipments, re-export structures and CEPA documentation from both ends of the trade lane. This dual-country presence is central to how we handle corridor cargo.
AEO Services
What is AEO certification and why does it matter?
AEO (Authorised Economic Operator) is a trusted-trader status granted by Indian Customs to compliant businesses, bringing faster clearance, reduced examination, deferred duty and priority treatment. NG Pillai has held AEO certification since 2014 — a credential most customs brokers do not have.
How does working with an AEO-certified broker help me?
An AEO-certified broker signals proven compliance to Customs, which translates into lower scrutiny and faster release for your shipments. In practice that means fewer holds and examinations, lower demurrage risk, and more predictable timelines on your cargo.
10 — Contact
Start a
Start a
clearance enquiry.
For customs clearance, warehousing, freight and documentation support. Your details are kept strictly confidential.
Head Office
Ground Floor, A-7, Brahmputra House, Mahipalpur, Mehrauli Road, New Delhi – 110037
Email
Phone
Offices
Delhi · Dadri · Mumbai · Chennai · Bangalore · Pipavav · Mundra · Sri City · Dubai · Sharjah
Hours
Mon – Sat · 9:00 AM – 7:00 PM IST
Response
Within 2 business hours
Why importers trust us
AEO Certified · 2014
ISO 9001:2015
38 Years
India & UAE
Trusted by clearance & trade teams at LG, Siemens, Hitachi, ABB, Panasonic and 20+ leading importers.
What happens after you enquire
01You send shipment details — ports, commodity, timeline.
02A licensed broker reviews and replies within 2 business hours, Mon–Sat.
03We confirm scope, documents and a clear timeline — no obligation.