Privacy Policy

1. Who We Are

NG Pillai Pvt Ltd ("NG Pillai", "we", "our", "us") is a licensed Customs Broker and freight forwarding company incorporated in India, with registered office at Ground Floor, A-7, Brahmputra House, Mahipalpur, Mehrauli Road, New Delhi – 110037.

This Privacy Policy describes how we collect, use and protect personal information you provide when you interact with our website at www.ngpillai.com.

2. Information We Collect

When you submit an enquiry through our contact form, we collect:

• Your name, email address and phone number
• Your company name
• The service(s) you are enquiring about
• Origin and destination details
• Any information you provide in the message field
• Submission timestamp and basic technical data (browser type, IP address via form processor)

3. How We Use Your Information

We use your information solely to:

• Respond to your enquiry about our customs, freight or logistics services
• Communicate with you about your shipment or trade requirements
• Improve the quality of our services

We do not use your information for unsolicited marketing without your consent.

4. How We Share Your Information

We do not sell, rent or share your personal data with third parties except:

• Our form processing provider (Formspree) which routes your submission to our email — governed by their own privacy policy
• Where required by Indian law, court order or regulatory authority

5. Data Retention

Enquiry data is retained in our email systems for up to 3 years for business correspondence purposes, after which it is deleted unless required for ongoing service delivery.

6. Your Rights

Under applicable Indian data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)

To exercise these rights, email us at sales@ngpillai.com.

7. Cookies & Analytics

Our website uses Google Analytics (GA4) and Microsoft Clarity to understand how visitors use our website. These tools collect anonymised usage data. You may opt out of analytics tracking via your browser settings or tools like the Google Analytics opt-out extension.

8. Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, including HTTPS encryption on all form submissions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date of last update is shown at the top of this page. Continued use of our website after changes constitutes acceptance.

10. Contact

For any privacy-related questions, contact us at:
NG Pillai Pvt Ltd
Ground Floor, A-7, Brahmputra House, Mahipalpur, New Delhi – 110037
Email: sales@ngpillai.com